Service Request Ticket - # 32666

Service Request Information

CONTACT Name Tolley, LaRon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 23, 2009 11:20 AM
Department Admissions Office Phone 88697
Location Email tolleyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20081183[Edit Inv] (opens in a new window) Bldg/Room CDC Unit A
Service Tag Description Apple MacBook Pro, 13-inch, aluminum #065-8501
Serial No. SW89291RS66H (RMA'd S#W892545H66H) Location LaRon reports it was issued to FSA instructor

CPU Intel Core 2 Duo 2.26( 3MB L2, 1066MHz)


OS Unknown Software Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Office 2008 for MAC from P0071049, Filemaker Pro 7 from P0049740.

Wired NIC 00:26:4A:0B:3B:B8


Wireless NIC 00:26:08:E5:61:C1


Bluetooth NIC 00:26:08:C2:39:E6

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Aug 04, 2009 11:08 AM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Aug 04, 2009 11:08 AM 
Software setup complete; new machine delivered.
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Dale Goodell Jul 28, 2009 04:24 PM 
Received replacement machine from Apple.  Need to
finish this task for the new box.
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Dale Goodell Jul 28, 2009 04:23 PM 
Status changed from (5) Completed to (1) Pending
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Dale Goodell Jun 25, 2009 11:01 AM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Jun 25, 2009 11:00 AM 
New equipment setup/delivery complete.  Defective
display.  Working with Adam W. to get it repaired
by Apple.  I would be happy to reimage and go
through the setup process again if needed.
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Dale Goodell Jun 23, 2009 03:11 PM 
Task reassigned to Dale Goodell.
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Courtney Wehner Jun 23, 2009 11:20 AM 
Laptop will be on the counter by the tech 
entrance.

Please have them sign the invoice, give them a 
copy and bring the signed one back to Joanie.
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