Service Request Ticket

Service Request Information

CONTACT	Name	Nelson, Danielle	Date	Jun 23, 2009 01:37 PM
	Department	Advancement & Foundation	Phone	88710
	Location		Email	nelsond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081138 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	BZQ85J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070742
	Wired NIC	00:24:E8:19:0A:4D

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 02, 2009 11:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jul 02, 2009 11:10 AM	Task completed 7/2/2009 with setup and installation. She uses Thunderbird as her email client, so I installed the latest version.	Add Attachment
Dale Goodell	Jun 25, 2009 02:44 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dale Goodell	Jun 25, 2009 02:44 PM	Prefers to wait until after July 1, as she is involved in a high-priority end-of-year project.	Add Attachment
Dale Goodell	Jun 23, 2009 02:22 PM	Task reassigned to Dale Goodell.	Add Attachment
Courtney Wehner	Jun 23, 2009 01:37 PM	Monitor Wou # 20081140. Computer and monitor will be on the back counter by the tech entrance.	Add Attachment