Service Request Ticket

Service Request Information

CONTACT	Name	Carter, Scott	Date	Jun 23, 2009 03:07 PM
	Department	Library & Media Services	Phone	88848
	Location		Email	carters@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050786 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
	Serial No.	G5Z5L81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054700, Adobe Master CS4 Win from P0070829, Adobe Acrobat PRO Extended v9.0 WIN from P0070929
	Wired NIC	00:12:3F:95:42:92

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	jjohnson09@wou.edu	88925

Entered by	Date	Memo
Joshua Johnson			Email Public
Entered by	Date	Memo
Courtney Wehner	Aug 03, 2009 10:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joshua Johnson	Aug 03, 2009 10:15 AM	completed 8/3/09	Add Attachment
Dale Goodell	Aug 03, 2009 10:05 AM	Task reassigned to Joshua Johnson.	Add Attachment
Dale Goodell	Aug 03, 2009 10:05 AM	RAM had already been installed.	Add Attachment
Brian Berkley	Jul 09, 2009 10:07 AM	see task 32902	Add Attachment
Dale Goodell	Jul 06, 2009 11:55 AM	Scott will be off-campus starting Friday, 7/10, through all of next week. He would prefer that we wait until he's gone before coming up to install the memory and software.	Add Attachment
Todor Todorov	Jul 02, 2009 01:34 PM	Scott needs to be able to use his computer today, so he'd rather wait until next week for Adobe Master and the RAM upgrade.	Add Attachment
Brian Berkley	Jun 23, 2009 03:36 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jun 23, 2009 03:28 PM	Software is a LARGE 4 disk set that has not been put on T drive so come see me for installation media	Add Attachment
Courtney Wehner	Jun 23, 2009 03:08 PM	Ram and invoice will be in tech shelving area labeled with his name on it. Will be replacing current ram.	Add Attachment