Service Request Ticket

Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Jun 23, 2009 03:51 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20081068 (opens in a new window)	Bldg/Room	ITC 001
	Service Tag		Description	Apple MacBook, 12-inch, aluminum #MB467LL/A
	Serial No.	W89202ML8QT	Location	Mobile Learning Cart Sync Station (STFC-Hamlin)
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS		Software	No Office ordered as it is a Sync Station for ipods and not a workstation, Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) iLife 09 (includes iPhoto, iMovie, GarageBand, iWeb, iDVD)
	Wired NIC	00:25:4B:C0:13:72
	Wireless NIC	00:25:00:47:68:50
	Bluetooth NIC	00:25:00:5C:1B:94

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jun 25, 2009 11:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jun 25, 2009 11:02 AM	Renamed, bound to MASH, enabled root account, created administrator account, ran updates and installed Sophos.	Add Attachment
Courtney Wehner	Jun 23, 2009 03:59 PM	Task reassigned to Dale Goodell.	Add Attachment
Courtney Wehner	Jun 23, 2009 03:56 PM	This will be in the tech office shelving.	Add Attachment
Courtney Wehner	Jun 23, 2009 03:53 PM	DO NOT GHOST this machine because it is part of the iPod cart and has already been synced with the iPods. Please put the laptop back on the iPod cart when ready to go out.	Add Attachment