Service Request Ticket - # 32686

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 23, 2009 04:40 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040918[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag 8Z6QM71 Description Inspiron 6000, 1.60 GHz, 2MB Cache, 533MHz FSB
Serial No. 8Z6QM71 Location

CPU Pentium M-1.7 GHz


OS Software MS Office Pro 2003 from P0053152 moved to W#20050200(swap)

Wired NIC 00:12:3F:D1:EA:37


Wireless NIC 00:12:F0:87:6D:75

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Jordan Colton Oct 12, 2009 02:22 PM 
Status changed from (4) On Hold to (5) Completed
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Jordan Colton Oct 12, 2009 02:22 PM 
new dells are replacing these laptops. we dont
need to worry about this
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Jordan Colton Jul 21, 2009 01:31 PM 
Status changed from (1) Pending to (4) On Hold
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Jordan Colton Jun 23, 2009 05:03 PM 
Task reassigned to Jordan Colton.
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Jordan Colton Jun 23, 2009 05:03 PM 
one of the keys went back onto the keyboard but
the other did not. So we have to order a new
keyboard. I talked to nick and gave him his
service request number. So i will contact him
later with an estimate of how long it will take to
get a new keyboard.
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Cinthya Mendez-Garcia Jun 23, 2009 04:41 PM 
says the checkout laptop number 19 has two keys 
that are detached. keys are "Fn" and the windows 
key. 

available times:
anytime the library is open.
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