Service Request Ticket - # 32698

Service Request Information

CONTACT Name Mize, Karie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 24, 2009 11:29 AM
Department College of Education Phone 88724
Location Email mizek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040971[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag Description iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
Serial No. QP52611VSDW Location ITC Fee Payment

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0053370

Wired NIC 00:11:24:6F:E5:88

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Aug 26, 2009 12:04 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Aug 26, 2009 12:04 PM 
might have to reimage her box, but it works
through the account she has
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Lance Jewett Jul 15, 2009 09:48 AM 
It wont save user accounts and it can't find her
WOU user name on the network. Going to have you
account checked out.
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Lance Jewett Jun 24, 2009 01:39 PM 
Task reassigned to Lance Jewett.
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Lance Jewett Jun 24, 2009 01:39 PM 
I moved her documents, she is logging on to
wouuser and mapped to her H drive under her
username. She would like to have her account on
there and have her desktop set up like the one she
has now. Also would like the pop up for
authentication to go away also.
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Casey Sonflieth Jun 24, 2009 11:30 AM 
now that she was able to get her ED server 
working. now when she tries to move her documents 
from one folder to another, it asks her if she 
wants to authenticate them first.

Phone:8-8724
Email:mizek@wou.edu
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