Service Request Ticket

Service Request Information

CONTACT	Name	Morris, Jennifer	Date	Jun 25, 2009 08:45 AM
	Department	Writing Center	Phone	88259
	Location		Email	morrisj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080433 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
	Serial No.	3N5FJH1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Unknown	Software	Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067910 installed as Offcie Pro 2003
	Wired NIC	00:21:70:B0:76:E5
	Wireless NIC	00:21:5C:7D:86:89

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jun 25, 2009 10:30 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Jun 25, 2009 10:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jun 25, 2009 10:29 AM	all fixed	Add Attachment
Casey Sonflieth	Jun 25, 2009 08:50 AM	she will wait till she hears from someone to come fix it. calling her or email is the best way of getting a hold of her. she will be in her office all day except from 1 until they finish. she just restarted her computer and the only documents in her computer are like her standard default icons. but all her drives are there now	Add Attachment
Casey Sonflieth	Jun 25, 2009 08:47 AM	she has no drives. and nothing in her documents. when she did that switch that she was told to do a few weeks ago, it says that that is not any target. she says taht all she has is a monitor with a C drive. phone:8-8259 Email:morrisj@wou.edu	Add Attachment