Service Request Ticket - # 32715

Service Request Information

CONTACT Name Kharitonova, Yuliya   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 25, 2009 09:25 AM
Department Multicultural Student Services Phone 88424
Location Email kharitoy@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030829[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. g8f0y411 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047320

Wired NIC 00:0C:F1:EA:0E:3C

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jun 25, 2009 10:44 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Jun 25, 2009 10:44 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jun 25, 2009 10:44 AM 
fixed
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Casey Sonflieth Jun 25, 2009 10:36 AM 
She called back asking for Brian
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Brian Berkley Jun 25, 2009 10:32 AM 
called and left VM
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Casey Sonflieth Jun 25, 2009 09:28 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Casey Sonflieth Jun 25, 2009 09:28 AM 
she said it is ergent and this is how she does 
her work
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Casey Sonflieth Jun 25, 2009 09:28 AM 
when she connects to the remote desktop, it will 
not let her open the photoshop launcher.

when she tries to to that, it says to go to 
internet explorer to unlock the files


Phone:8-8424
Email:kharitoy@wou.edu

she is available all day today except 12 to 1 
today
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