Service Request Ticket - # 32724

Service Request Ticket - # 32724

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Service Request Information

CONTACT	Name	Smith, Tiffany	Date	Jun 25, 2009 02:57 PM
	Department	College of Education	Phone	88825
	Location		Email	smitht@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081149 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	FPGG5J1	Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	FPGG5J1	Location
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070929
	Wired NIC	00:24:E8:1B:40:67

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Tracking

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Sep 03, 2009 02:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Sep 03, 2009 02:35 PM	Imaged and set up computer in his office.	Add Attachment
Jordan Colton	Sep 03, 2009 12:02 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Courtney Wehner	Sep 03, 2009 10:31 AM	He will be in NPE 204.	Add Attachment
Courtney Wehner	Sep 03, 2009 10:30 AM	Task reassigned to Jordan Colton.	Add Attachment
Courtney Wehner	Sep 03, 2009 10:30 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Courtney Wehner	Sep 03, 2009 10:30 AM	This computer needs to be imaged and then delivered and setup for Charles Deramola. I am waiting to find out if he is in NPE 204 or 206. The computer and monitor along with all the other supplies are on the counter by the tech entrance.	Add Attachment
Courtney Wehner	Aug 05, 2009 10:45 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Courtney Wehner	Aug 05, 2009 10:45 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Courtney Wehner	Aug 05, 2009 10:45 AM	Called and had to leave a message checking on status of this task.	Add Attachment
Courtney Wehner	Jun 26, 2009 09:15 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Courtney Wehner	Jun 26, 2009 09:14 AM	**This is an email** Courtney, Unfortunately, that won't be possible. As we are very tight on office and have no vacant offices, it will be well into the summer before we can do all the maneuvering to vacate the offices that Carmen and Charles will be using. My best guess at this time is mid August. Thanks for checking, Tiffany	Add Attachment
Courtney Wehner	Jun 25, 2009 02:58 PM	Monitor WOU # 20081151.	Add Attachment
Courtney Wehner	Jun 25, 2009 02:58 PM	Charles is a new faculty and so I emailed Tiffany Smith to see when his room would be available for delivery and setup. Waiting to hear back from her.	Add Attachment