Service Request Ticket - # 32725

Service Request Ticket - # 32725

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Service Request Information

CONTACT	Name	Smith, Tiffany	Date	Jun 25, 2009 02:59 PM
	Department	College of Education	Phone	88825
	Location		Email	smitht@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081150 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	FPGG4J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070929
	Wired NIC	00:24:E8:1B:3F:55

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Sep 14, 2009 01:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Sep 14, 2009 01:12 PM	Computer and printer setup complete. Also worked with her to use Account Look-up to change her LDAP/MASH password.	Add Attachment
Dale Goodell	Sep 11, 2009 03:24 PM	Machine is ready to deliver. As of Friday afternoon, her login had not yet been created; need to have this in place for machine delivery and email setup with Outlook.	Add Attachment
Courtney Wehner	Sep 10, 2009 01:58 PM	Please take over and setup her HP printer as well W#20081035. Everything will be on the back counter by the tech office.	Add Attachment
Courtney Wehner	Sep 10, 2009 01:57 PM	Task reassigned to Dale Goodell.	Add Attachment
Courtney Wehner	Sep 10, 2009 01:57 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Courtney Wehner	Sep 10, 2009 01:57 PM	She is on campus now and is ready for setup and delivery. Please image the computer. You can contact Kris Dalton at 88482 to get access to ED 163 if it is locked.	Add Attachment
Courtney Wehner	Aug 05, 2009 10:45 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Courtney Wehner	Aug 05, 2009 10:45 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Courtney Wehner	Aug 05, 2009 10:45 AM	Called and had to leave a message on the status of this task.	Add Attachment
Courtney Wehner	Jun 26, 2009 09:15 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Courtney Wehner	Jun 26, 2009 09:15 AM	**This is an email** Courtney, Unfortunately, that won't be possible. As we are very tight on office and have no vacant offices, it will be well into the summer before we can do all the maneuvering to vacate the offices that Carmen and Charles will be using. My best guess at this time is mid August. Thanks for checking, Tiffany	Add Attachment
Courtney Wehner	Jun 25, 2009 03:01 PM	Monitor WOU # 20081152.	Add Attachment
Courtney Wehner	Jun 25, 2009 03:00 PM	Carmen is a new faculty and so I emailed Tiffany Smith to see where and when her room would be available for delivery and setup. Waiting to hear back from her.	Add Attachment