Service Request Ticket - # 32734

Service Request Ticket - # 32734

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Braun, Debbie	Date	Jun 26, 2009 11:14 AM
	Department	College of Liberal Arts and Sciences	Phone	14220
	Location		Email	braund@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20081043 (opens in a new window)	Bldg/Room	OFF
	Service Tag	B7XCQJ1	Description	Dell Latitude E6400, 2.53GHz, 1066MHz 6M L2 Cache
	Serial No.	B7XCQJ1	Location	was Ramsey Tracy- STOLEN in MEXICO
	CPU	Intel Core 2 Duo T9500(2.6GHz/800MHzFSB/6ML2cache)
	OS	Unknown	Software	Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0070415, Nero 9 Mini box from P0070415, Adboe Master Col. CS4 WIN from P0070415, Sony Sound Forge v9 from P0070410
	Wired NIC	00:24:E8:9E:4B:1B
	Wireless NIC	00:22:FB:1C:C6:40

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Sep 24, 2009 04:12 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dale Goodell	Sep 21, 2009 12:38 PM	Ramsey picked up the laptop this morning.	Add Attachment
Dale Goodell	Sep 18, 2009 04:25 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Dale Goodell	Sep 18, 2009 04:24 PM	Installed Word 2003 in addition to Office 2007.	Add Attachment
Dale Goodell	Sep 16, 2009 03:12 PM	Ramsey's office is Todd 336. The computer currently in 336 needs to be moved to Todd 337 when the laptop is delivered.	Add Attachment
Dale Goodell	Aug 26, 2009 02:31 PM	Laptop is ready to deliver, with the exception of the license key for Sony Sound Forge. I'm keeping the laptop for now, in hopes this can be resolved by early next week.	Add Attachment
Dale Goodell	Aug 25, 2009 03:58 PM	We don't have the serial number for Sony Sound Forge 9. Tricia is working on this. The software is installed, but we need the key to run it. I may deliver the machine without this for now and license it later.	Add Attachment
Dale Goodell	Aug 21, 2009 10:48 AM	Task reassigned to Dale Goodell.	Add Attachment
Courtney Wehner	Aug 14, 2009 03:49 PM	The laptop is on the back counter by the tech office.	Add Attachment
Courtney Wehner	Aug 14, 2009 03:46 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Courtney Wehner	Aug 14, 2009 03:46 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Courtney Wehner	Aug 14, 2009 03:46 PM	Ha, all Tracy is getting is a laptop, and we all know she does not need to be there to tell the techs where to set it up. Just contact Debbie Braun when you need access to TODD 336. If you cannot find all of Tracy's software on the T: then go and see Tricia. SHe will have it for you.	Add Attachment
Courtney Wehner	Aug 05, 2009 10:47 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Courtney Wehner	Aug 05, 2009 10:47 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Courtney Wehner	Aug 05, 2009 10:47 AM	Tracy Ramsey's room will be TODD 336. The room is empty now but Tracy is in Mexico and will not be on campus yet to let the techs know where she wants everything set up. She will call a week in advance to her arrival on campus.	Add Attachment
Courtney Wehner	Jul 01, 2009 10:14 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Courtney Wehner	Jun 26, 2009 11:14 AM	The software is on the T: The setup form will list the software needed. Waiting to hear back from Debbie on the room number and availabilty for Tracy.	Add Attachment