Service Request Ticket

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Service Request Information

CONTACT	Name	Harris, Brian	Date	Jun 29, 2009 10:38 AM
	Department	Health & Exercise Science	Phone	88516
	Location		Email	harrisb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040664 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	C7T8Z61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office PRO 2003 from P0051751, REST of Software MOVED TO W#20050142 -EndNote v9 WIN from P0054076, Inspiration v7.6 WIN/MAC from P0054076, Adobe Acrobat 7.0 WIN from P0053991
	Wired NIC	00:11:43:BB:0B:B0

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Aug 10, 2009 02:35 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Aug 10, 2009 02:35 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Aug 10, 2009 02:35 PM	Completed - 5 days, no contact	Add Attachment
Teresa Hutchinson	Aug 04, 2009 08:32 AM	**This is an email** Hi Brian, We were just following up with you regarding a service request that we have for you (#32748) that was related to your computer freezing when you turn it on. If this is something that we can still be of assistance with, just give us a call back at 8-8925 and refer to task #32748 and we'll be happy to help. Thanks!	Add Attachment
Jordan Colton	Jul 22, 2009 03:35 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Jordan Colton	Jul 22, 2009 12:22 PM	called and left a VM.	Add Attachment
Casey Sonflieth	Jul 22, 2009 09:44 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Casey Sonflieth	Jul 22, 2009 09:44 AM	he would like you to call him to let him know when you think brian will be back from vacation 503-339-6221	Add Attachment
Jordan Colton	Jul 21, 2009 01:31 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Jordan Colton	Jul 21, 2009 01:29 PM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Jul 21, 2009 01:29 PM	The display drivers were causing the monitor to go into sleep mode. I fixed that problem then the computer started randomly restarting and not loading windows sometimes. The computer needs to be re-imaged so i will have to wait for Brian to return from vacation.	Add Attachment
Gabriel Thrash	Jul 14, 2009 12:10 PM	Went by OPE and no coaches were there to let me in his office.	Add Attachment
Casey Sonflieth	Jul 13, 2009 09:46 AM	he is available all day today but tomorrow he is taking off on vacation. and he does not need to be therefor you to work on it, he said there are usually people there. if you go in today just give him a call. if you go in after 10am there will be someone there. 503-339-6221	Add Attachment
Todor Todorov	Jul 07, 2009 02:42 PM	Called and left a message to set up a day and time	Add Attachment
Casey Sonflieth	Jul 06, 2009 10:09 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Casey Sonflieth	Jul 06, 2009 10:08 AM	he is available ASAP call him to set up a time 503-339-6221	Add Attachment
Lance Jewett	Jun 29, 2009 04:12 PM	Called and left a VM asking about availability	Add Attachment
Casey Sonflieth	Jun 29, 2009 10:39 AM	when he turns it on it freezes up and it has a bunch of lines on the screen and does different things everytime he tries to turn it on and never gets to the full screen. Phone:8-8516 Email:barrisb@wou.edu Cell: 503-339-6221	Add Attachment