Service Request Ticket

Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	Jun 29, 2009 11:05 AM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030127 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600 Series, Pentium 4 Processor
	Serial No.	F2VYC31	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office XP Pro (P0044157), MusicMatch 7.1, RealOne Player Dreamweaver MX 2004 (P0044393)
	Wired NIC	00:07:E9:68:36:D7

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	lambertp@wou.edu	88003

Entered by	Date	Memo
Paul Lambert			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Jul 13, 2009 10:46 AM	Completed	Add Attachment
Teresa Hutchinson	Jul 13, 2009 10:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Paul Lambert	Jul 08, 2009 03:20 PM	this has been done for a while .	Add Attachment
Teresa Hutchinson	Jul 01, 2009 11:03 AM	Task reassigned to Paul Lambert.	Add Attachment
Brian Berkley	Jun 29, 2009 12:15 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Brian Berkley	Jun 29, 2009 12:15 PM	Needs network jacks shut off now. Josh removed the thin clients and moved the computer.	Add Attachment
Casey Sonflieth	Jun 29, 2009 11:09 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Jun 29, 2009 11:09 AM	the sun tech computer need to be moved and networks turned off b y july 1st	Add Attachment
Casey Sonflieth	Jun 29, 2009 11:08 AM	last week she put in a task and a tech went and did it, but then told her that the last part of the task was for a student worker to do, because they do the tasks that are not as complicated. the only task that the student worker has to do now is to move the computer to a new location it is in APSC 301 it needs to be moved to a different spot in the same room. and the wires are already wired and ready to move. Phone:8-8234 Email:schmidtk@wou.edu	Add Attachment