Service Request Ticket

Service Request Information

CONTACT	Name	Silbernagel, Darin	Date	Jun 29, 2009 01:58 PM
	Department	VP Finance & Administration	Phone	88176
	Location		Email	silbernd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20031442 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4200dtn
	Serial No.	USGNP40261	Location	PDR
	Model	Q2428A#ABA	Hostname	mozart.wou.edu
	Notes	Duplex; additional 500 sheet tray; HP LJ4200dtn Maint Kit from P0088261,Maint repair of Transfer Roller Assembly from P0088748 SR49475 FEB2013, Maint Kit from P0090336 NO SR JUNE2013 IP:140.211.116.7	Ink/Toner Refill

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Dec 03, 2009 08:02 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Dec 03, 2009 08:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Dec 03, 2009 08:02 AM	Closed - 5 days, no contact	Add Attachment
Teresa Hutchinson	Nov 23, 2009 02:37 PM	**This is an email** Hi Darin, We have a service request for you (#32764) that was in regards to documents printing on letterhead not recognizing special print functions from Banner. If this is something that we can still be of assistance with, just let us know, we'll be happy to help. It was back from June. Thanks!	Add Attachment
Lance Jewett	Jun 29, 2009 03:50 PM	Task reassigned to Adam Wehner.	Add Attachment
Cinthya Mendez-Garcia	Jun 29, 2009 02:00 PM	saying that when someone sends documents to the printer it is printing on letterhead not on white paper. says the problem with banner is that it is not showing up the positives just negatives. printer is in room 101	Add Attachment