Service Request Ticket - # 32773

Service Request Information

CONTACT Name Saxowsky, Denvy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 29, 2009 03:13 PM
Department College of Education Phone 88760
Location Email saxowsd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20081042[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
Serial No. SYM910AX50TG Location PDR

CPU Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)


OS Unknown Software upgraded to MAC OS X 10.7 Lion from P0081770 FEB2012,Microsoft Office 2008 from P0070415, Adobe Photoshop Extended CS3 Mac from P0067126, Adobe CS4 Web Premium for MAC from P0071719 (also 80/20) on personal laptop

Wired NIC 00:25:00:A9:FD:EA


Wireless NIC 00:24:36:B8:43:82


Bluetooth NIC 00:25:00:BD:5B:EA

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 08, 2009 03:50 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Jul 08, 2009 03:49 PM 
Completed.  Migrated data, moved files to proper
file, changed file ownership, installed printers.
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Dale Goodell Jul 07, 2009 12:17 PM 
Met with Denvy this morning to have him login to
his new machine.  I'll pull his old machine
Wednesday morning to run the Migration Assistant,
copy his user data to his proper profile, and
grant the proper permissions for him to access his
user data.
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Dale Goodell Jul 06, 2009 02:28 PM 
Sent him an email asking for a reply to hopefully
complete the setup/delivery by Thursday, 7/9.
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Dale Goodell Jul 06, 2009 11:37 AM 
Called and left voice mail that equipment is ready
do deliver and that we need to arrange for
delivery, including migration of data from his old
machine.
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Dale Goodell Jul 06, 2009 11:34 AM 
Task reassigned to Dale Goodell.
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Todor Todorov Jul 02, 2009 01:31 PM 
He is available on Mon and Wed from 10:30 to 1:00
(according to his schedule on his door)
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Courtney Wehner Jun 29, 2009 03:14 PM 
Old Computer W#20031201[Edit Inv]


Equipment can be found labeled in fee payment.
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