Service Request Ticket - # 32777

Service Request Ticket - # 32777

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Service Request Information

CONTACT	Name	Templeton, Jeffrey	Date	Jun 29, 2009 04:20 PM
	Department	Natural Science Division	Phone	88858
	Location		Email	templej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081000 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 2.66HGz, 3M, 1066MHz FSB
	Serial No.	DW16TJ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	bundled with Roxio Creator Dell Edition, MS Windows Vista Bus installed as WIN XP Pro, Microsoft Office Pro Plus 2007 from P0070326
	Wired NIC	00:24:E8:0D:9D:D9

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Sep 25, 2009 10:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Sep 09, 2009 05:25 PM	NS017 machines and monitors were installed this week...I will email templeton in the next few days and have him look over the software image and let me know if there are any changes needed before start of the term	Add Attachment
Dale Goodell	Jul 02, 2009 03:24 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Dale Goodell	Jul 02, 2009 02:40 PM	Ghosted the 14 machines. Lance has named and bound them and reinstalled Sophos.	Add Attachment
Dale Goodell	Jul 01, 2009 12:25 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jun 29, 2009 04:23 PM	Please record the image/info in T:\7. LABS\NS017	Add Attachment
Tricia Flaherty	Jun 29, 2009 04:22 PM	If you have any questions about a list of software he provided please come ask	Add Attachment
Tricia Flaherty	Jun 29, 2009 04:20 PM	NS 017 is currently under construction and will house 14 new lab stations( 12 in the middle island and two specialty stations to the back) An image for this lab will need to be built. You will need to contact Jeff Templeton for a list of software/drivers that needs to go into this lab. I have found no records for any pre-assigned software packages for this location. Once image has been built and machines have been image please put task back in my(Tricia's) list so that I can check status of construction and schedule the final sertup in the room. FYI these stations will be getting bluetooth keyboard and mice similiar to NS125, and Please install Office as v2007	Add Attachment