Service Request Ticket - # 32793

Service Request Information

CONTACT Name Howard, Ava   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 01, 2009 10:23 AM
Department Phone 88208
Location Email howarda@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20081111[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple Macbook, 13-inch, aluminum #Z0FV
Serial No. W89220TC8QU Location ITC 007

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools)and iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand) Office Pro 2008 for MAC from P0070637, Adobe CS4 Design Prem from P0070637, Parallel Desktop 4.0 from VISA2008000468, Vista/WINXP from P0070683

Wired NIC 00:25:4B:C1:03:5A


Wireless NIC 00:25:00:48:87:BC


Bluetooth NIC 00:25:00:60:0A:61


TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Sep 24, 2009 04:10 PM
Status changed from (1) Pending to (5) Completed
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Dale Goodell Sep 24, 2009 04:10 PM
Task completed.  Issues resolved:
Login issues
Network drives
HP printing issues
Referred installation of Canon copier/printer
drivers to Adam Wehner.
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Dale Goodell Sep 22, 2009 04:22 PM
Admin privileges and H: drive access is now
working.  Need to get I: drive mapping from Brian
B.  Also need to work on networked printer setups.
 I'll contact her on 9/23 when I get back to
campus in the afternoon.
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Tricia Flaherty Sep 22, 2009 03:57 PM
Task reassigned to Dale Goodell.
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Tricia Flaherty Sep 17, 2009 05:14 PM
****This is an email****
Hi Tricia,

I know Steve Taylor gave you a call today 
regarding getting my set up on my office computer 
(mac).  I don't have admin privileges on this 
computer so I cant get software set up or even 
add and access printers here in the department.  
Steve suggested it would be best if I was here in 
the office when someone came over to help get me 
set up, so I wanted to let you know my 
availability this week.  Below are the times I am 
NOT available.  I will be in my office much of 
the remainder of the time.  If you can tell me 
roughly when someone might be coming by then I 
will be sure to be here.  Thank you so very much 
for helping to get this taken care of quickly.

Thanks!
Ava

Times I am NOT available next week:

Monday:
9:45-1 pm
3:00 - 3:30 pm

Tuesday:
8:30 - 10:30 am
2:30 - 3:30 pm

Wed:
10:30 - 12 noon
***

I WILL  be around my office tomorrow afternoon 
after 2 pm.

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Tricia Flaherty Sep 17, 2009 03:37 PM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Sep 17, 2009 03:37 PM
Steve Taylor called in on AVA's behalf to report 
she is not an Admin on her laptop and needs to 
have a orientation to connecting to the network 
drives via the MAC and hooking to printers  her 
Phone extension is 8-8702 and NOT 8-8208 as 
listed above
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Jordan Colton Sep 02, 2009 12:21 PM
She has a mac book that apparently she took home
so i cant work on it. Her room is right across
from 124
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Casey Sonflieth Aug 27, 2009 11:51 AM
Status changed from (5) Completed to (1) Pending
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Casey Sonflieth Aug 27, 2009 11:51 AM
Status changed from (5) Completed to (1) Pending
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Casey Sonflieth Aug 27, 2009 11:51 AM
this is an old task but i typed in her name and 
it says she is not in the system but she is on 
this task.

so here is her new problem. she needs the 
password to be able to add her computer to the 
department printer in NS.

Phone: 706-224-1871
Printer: Bart-NS.-Darwin lazer Jet room NS 124
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Richard Kavanagh student Aug 05, 2009 09:03 AM
Task reassigned to Richard Kavanagh.
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Richard Kavanagh student Aug 05, 2009 09:03 AM
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student Aug 05, 2009 09:03 AM
They forgot to bring over the hoboware box when
they delivered the computer. Gabe is taking it
over now. All of the software that was on the list
has been installed.
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Cinthya Mendez-Garcia Aug 04, 2009 04:07 PM
****This is an email****
Hello,
 
Can you check & see if Service Request # 32793 
has been completed? 
 
I know that the computer has been delivered & set 
up, but I'm not sure if the software installation 
is complete.
 
Thank you!
Piper 
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Richard Kavanagh student Aug 04, 2009 08:09 AM
HOBOware Pro was not delivered.
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Gabriel Thrash Aug 03, 2009 01:32 PM
Status changed from (5) Completed to (1) Pending
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Gabriel Thrash Aug 03, 2009 01:32 PM
Status changed from (5) Completed to (1) Pending
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Gabriel Thrash Aug 03, 2009 01:32 PM
set up mac monitor and laptop. network printing
needs to be set up.
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Courtney Wehner Aug 03, 2009 01:30 PM
Status changed from (1) Pending to (5) Completed
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Joshua Johnson Aug 03, 2009 01:30 PM
needs to have network printer info added 
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Courtney Wehner Aug 03, 2009 01:30 PM
Task reassigned to Joshua Johnson.
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Tricia Flaherty Jul 28, 2009 05:01 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jul 28, 2009 05:01 PM
This is on counter in ITC 008 with all its 
peripherals and software and New Equip Setup 
form.  Please see Tricia for any CD/DVD media for 
all the extra software titles that are on this 
machine.  The software is all on the t" drive as 
well
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Tricia Flaherty Jul 27, 2009 02:26 PM
Task reassigned to Tricia Flaherty.
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Tricia Flaherty Jul 27, 2009 02:26 PM
Got email from Piper Mueller-Warrant about Ava's
pending arrrival...I will be collecting Ava's
equipment from storage this afternoon and bringing
it over for setup
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Cinthya Mendez-Garcia Jul 27, 2009 01:43 PM
Status changed from (4) On Hold to (1) Pending
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Cinthya Mendez-Garcia Jul 27, 2009 01:43 PM
****This is an email****
Hello,
 
Can some one please bring over and set up the 
computer for Ava Howard, the new Biology faculty 
member? Her office is NS 120. Ava will be 
arriving within the next week or so, and we would 
like to have everything set up for her when she 
arrives.
The order for her computer was placed by Kathy 
Hill.
The computer will need to have Ava's software 
installed on it. Her software orders from Spring 
term were # 4199, # 4242, & #4286. Can you please 
install all software and dataloggers, cables, etc.
 
Either I or Niki Winslow can let someone in to NS 
120. You can call me at 8-8859 or Niki at 8-8206.
 
Thanks-
Piper M-W 
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Tricia Flaherty Jul 20, 2009 10:19 AM
Status changed from (1) Pending to (4) On Hold
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Courtney Wehner Jul 13, 2009 09:51 AM
Waiting for room availability.
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Courtney Wehner Jul 13, 2009 09:51 AM
Status changed from (1) Pending to (4) On Hold
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Courtney Wehner Jul 01, 2009 10:27 AM
Her software also includes:
Loggernet Datalogger, Systat Software-SigmaPlot, 
HoboWare Pro v2.7 for MAC.
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Courtney Wehner Jul 01, 2009 10:26 AM
All of the software can be found on the T:
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Courtney Wehner Jul 01, 2009 10:26 AM
Her equipment includes:
Apple LED Display, Logitech Cordless mouse, Apple 
Keyboard.
Her software includes:
Microsoft Office Mac 2008, Parallels Desktop 4.0 
for MAC, Adobe Design Premium CS4 WIN, Microsoft 
Vista Business, Apple Care Protection Plan.
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