Service Request Ticket

Service Request Information

CONTACT	Name	Elder, Nathaniel	Date	Jul 01, 2009 12:16 PM
	Department	Library & Media Services	Phone	88898
	Location		Email	eldern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070161 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	96GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:53:18:07

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Jul 02, 2009 09:53 AM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Jul 02, 2009 09:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Jul 02, 2009 09:53 AM	Sophos was not running so I installed it. I also ran CC Cleaner and Spybot - everything looked alright.	Add Attachment
Casey Sonflieth	Jul 02, 2009 08:24 AM	he called in again and it is really holding up his work and he is kinda frustrated	Add Attachment
Casey Sonflieth	Jul 01, 2009 02:05 PM	he called in and said it is holding his work up and needs it worked on	Add Attachment
Casey Sonflieth	Jul 01, 2009 02:05 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Jul 01, 2009 12:18 PM	it was reported that his password was comprmised by somwhere in china and so he changed his password but still is wondering if there is a virus. Phone:8-8898 they are not going to use the computer until they get the ok that is is good to go.	Add Attachment