Service Request Ticket

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Service Request Information

CONTACT	Name	Pedersen, Peggy	Date	Jul 01, 2009 12:26 PM
	Department	Health & Exercise Science	Phone	88269
	Location		Email	pedersep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20081114 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro, 17-inch, aluminum #MB604LL/A
	Serial No.	SW89191R22QP	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Office 2008 for MAC from P0070637, TRANSFERRED: STATA/SE v12 from VISA2012003392 SR#56305 REQUESTED TRANSFER to EMily Vala-Haynes W#20131013;
	Wired NIC	00:25:4B:BB:DB:54
	Wireless NIC	00:25:00:42:EC:4A
	Bluetooth NIC	00:23:6C:B6:FD:8B

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Jul 16, 2009 09:39 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Jul 16, 2009 09:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Jul 16, 2009 09:39 AM	I set up a local account on her mac laptop. She is also interested in having xp on there for non mac users. I told her i would look into parallels for her.	Add Attachment
Casey Sonflieth	Jul 16, 2009 09:12 AM	she is available anytime this morning. she will be in her office and you can just swing by	Add Attachment
Lance Jewett	Jul 16, 2009 08:04 AM	Left a VM asking for availability	Add Attachment
Cinthya Mendez-Garcia	Jul 09, 2009 01:24 PM	called saying she can log on fine to the internet, but she would still would like to have a local account installed to use microsoft office suite.	Add Attachment
Casey Sonflieth	Jul 09, 2009 12:24 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Casey Sonflieth	Jul 09, 2009 12:24 PM	she called back and when she connect to a network she is still unable to log in.	Add Attachment
Lance Jewett	Jul 09, 2009 08:22 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lance Jewett	Jul 09, 2009 08:22 AM	Called and left a VM about how logging on to the computer works. Told her to log on without a land line she needs wireless or a local account.	Add Attachment
Casey Sonflieth	Jul 01, 2009 12:27 PM	the laptop will not let her log in if she is not connected to the internet by lan line. the computer is not connected to the wireless internet. but it will let her log in if the lan line is connected. Phone:8-8269 Email:pedersep@wou.edu	Add Attachment