Service Request Ticket

Service Request Information

CONTACT	Name	Ferguson, Arne	Date	Jul 01, 2009 01:23 PM
	Department	Athletics	Phone	88516
	Location		Email	fergusa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20081153 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	F7H6BK1	Description	Dell Precision Mobile M6400,3.93GHz 1066MHz
	Serial No.	F7H6BK1	Location	PDR
	CPU	Intel Core 2 Duo T9800(2.93GHz/1066MHzFSB/6ML2)
	OS	Unknown	Software	Roxio Creator Dell ED v9and Cyberlink PowerDVD 8.2, DELL wbcam central bundled, Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0070962
	Wired NIC	00:22:19:F1:E4:C1
	Wireless NIC	00:21:6A:49:00:12

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jul 01, 2009 05:43 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Jul 01, 2009 05:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jul 01, 2009 05:43 PM	delivered	Add Attachment
Tricia Flaherty	Jul 01, 2009 02:30 PM	This is a GFA but we have already removed the old desktop that it is replacing so you are not having to take away anything for PDR, but Arne may ask you to get his old laptop W#20070417 ready for someone else in his dept	Add Attachment
Courtney Wehner	Jul 01, 2009 01:25 PM	This laptop is replacing another, but we do not know which one. Arne's old laptop is going to someone else, so you will need to contact Arne to find out which laptop needs to be taken.	Add Attachment