Service Request Ticket - # 32829

Service Request Information

CONTACT Name Mueller-Warrant, Piper   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 02, 2009 01:08 PM
Department College of Liberal Arts and Sciences Phone 88859
Location Email muellerp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20080800[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description DellOptiPlex 755 USFF, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 1QM37J1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows 7 Pro upgraded on P0081747, Microsoft Office Pro Plus 2007 from P0069383. Stella 9.1.3 from P0071975.

Wired NIC 00:21:70:53:FE:6A


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public

Entered by Date Memo
Teresa Hutchinson Aug 04, 2009 08:29 AM
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Aug 04, 2009 08:29 AM
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Aug 04, 2009 08:29 AM
Closed - 5 days, no contact
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Teresa Hutchinson Jul 29, 2009 01:25 PM
****This is an email****

Hi Piper,

We were just following up with a service request 
that we have for you (#32829) that was in regards 
to having a problem accessing the "I" drive.
 
If this is something that we can still be of 
assistance with, just give us a call at 8-8925 
and if you could refer to task #32829, we'll be 
happy to help!
 
Thanks!

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Jordan Colton Jul 22, 2009 12:46 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Jordan Colton Jul 22, 2009 12:46 PM
sent her an email requesting availability.
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Jordan Colton Jul 22, 2009 12:42 PM
stopped by and she was gone
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Lance Jewett Jul 11, 2009 10:14 AM
might need to go and remap her drive.
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Lance Jewett Jul 10, 2009 03:42 PM
Ran gpupdate /force, it brought most of the drives
back but I. so i mapped my I drive. Dont think it
is fixed.
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Cinthya Mendez-Garcia Jul 02, 2009 01:08 PM
****This is an email****
Hello,
One of the Bio instructors using NS 123 reported 
a problem with the lab computer at the front of 
the room. He was unable to access the I:/ drive 
on it, although he said it did flash briefly up 
as an option. Do you know if the I:/ drive itself 
was inaccessible this morning, or if is a problem 
with the computer?
Its WOU # is 20080800[Edit Inv].
 
Also, the computer in my office (NS 121) has been 
running really slow lately, and it won't let me 
clear the internet history, cookies, etc. Could 
someone take a look at it as well? Its WOU # is 
20030365[Edit Inv]. If it is scheduled to be replaced soon, 
please let me know so I can back up all of the 
files I have stored on it before it goes away.
 
thanks,
Piper M-W

Piper Mueller-Warrant 
Biology Lab Preparator 
Western Oregon University 
345 N. Monmouth Ave, Monmouth, OR 97361 
phone  (503)838-8859 , fax (503)838-8072 
muellerp@wou.edu
 
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