Service Request Ticket

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Service Request Information

CONTACT	Name	Grim, Scott	Date	Jul 02, 2009 03:29 PM
	Department	Creative Arts/Theater-Dance	Phone	88417
	Location		Email	grims@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050232 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Power Mac G5 Dual 2.3GHz #ZOBL
	Serial No.	G8529CNZRTZ	Location	PDR
	CPU	G5 Dual 2.3GHz
	OS	Unknown	Software	Upgrade to MAC OS X 10.5.6 leopard on P0071707, QLab Pro Bundle(version2.3) MAC from P0075736
	Wired NIC	00:11:24:38:8E:2E

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	gthrash08@wou.edu	88925

Tracking

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Sep 09, 2009 12:31 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Sep 09, 2009 12:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Sep 09, 2009 12:31 PM	installed 10.5.6.	Add Attachment
Casey Sonflieth	Sep 08, 2009 11:53 AM	he put the computer in the rice auditorium box office and there is a lady all day everyday except from 12 - 1pm for lunch	Add Attachment
Gabriel Thrash	Sep 04, 2009 01:34 PM	Called and left vmail requesting availability. **This is an email** Hi, this is Gabe with UCS, and I am emailing you to see when you will be available for a tech to come by and install the Mac Software update 10.5 for you. You can call us with your available times at ext 88925.	Add Attachment
Lance Jewett	Aug 31, 2009 02:04 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Aug 26, 2009 02:46 PM	Task reassigned to Lance Jewett.	Add Attachment
Tricia Flaherty	Aug 26, 2009 02:46 PM	Upgrade to MAC OS X 10.5.6 leopard on P0071707 good to install T:\5. Mac Software\Mac OS\OS 10.5	Add Attachment
Lance Jewett	Aug 26, 2009 01:41 PM	Can resign it to me when done. Thank you	Add Attachment
Lance Jewett	Aug 26, 2009 01:41 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Lance Jewett	Aug 26, 2009 01:40 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lance Jewett	Aug 26, 2009 01:40 PM	Has his order gone though the process or we still on hold with this one?	Add Attachment
Lance Jewett	Jul 17, 2009 09:45 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Lance Jewett	Jul 17, 2009 09:45 AM	is order is in but has not been finalized. it should be ready sometime next week. We can install it after it is finalized.	Add Attachment
Casey Sonflieth	Jul 16, 2009 11:06 AM	he said that they already ordered it and is waiting for an install again and for someone to come back there and install it.	Add Attachment
Casey Sonflieth	Jul 16, 2009 11:05 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lance Jewett	Jul 16, 2009 07:56 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lance Jewett	Jul 16, 2009 07:56 AM	Called and left a VM about his status	Add Attachment
Lance Jewett	Jul 08, 2009 03:24 PM	He needs to buy the upgrade before we can install it. He needs to talk to trica or his department to get a purchase request.	Add Attachment
Lance Jewett	Jul 02, 2009 04:47 PM	called left VM	Add Attachment
Cinthya Mendez-Garcia	Jul 02, 2009 03:29 PM	**This is an email** Hi, The Mac in the Rice Auditorium lighting booth (RA214) needs its operating system updated in order to run some new software. Contact: Scott Grim (8-8417) WOU#: 20050232 Thanks, Adam Bates Creative Arts Division 8-8461	Add Attachment