Service Request Ticket

Service Request Information

CONTACT	Name	Carter, Scott	Date	Jul 02, 2009 03:44 PM
	Department	Library & Media Services	Phone	88848
	Location		Email	carters@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050786 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
	Serial No.	G5Z5L81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054700, Adobe Master CS4 Win from P0070829, Adobe Acrobat PRO Extended v9.0 WIN from P0070929
	Wired NIC	00:12:3F:95:42:92

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Jul 15, 2009 04:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Jul 15, 2009 04:49 PM	Installed memory and adobe cs4. Everything looks to be running well.	Add Attachment
Jordan Colton	Jul 15, 2009 11:57 AM	and 4 gigs of ram	Add Attachment
Jordan Colton	Jul 15, 2009 11:57 AM	I need to install CS4 Master collection on his computer now.	Add Attachment
Jordan Colton	Jul 14, 2009 12:32 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Jordan Colton	Jul 14, 2009 12:32 PM	I installed Adobe Extended edition. It is still running installation at this point so i will go back a bit later and check it.	Add Attachment
Jordan Colton	Jul 08, 2009 10:23 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Jordan Colton	Jul 08, 2009 10:11 AM	I talked to him and he said he will be gone from this Friday through next week. So he would like me to come back in that time period so that he can continue to work on his computer.	Add Attachment
Jordan Colton	Jul 08, 2009 08:09 AM	Task reassigned to Jordan Colton.	Add Attachment
Courtney Wehner	Jul 02, 2009 03:44 PM	Keep in mind this is a new version just for TRC. Software is on the T:	Add Attachment