Service Request Ticket - # 32841

Service Request Ticket - # 32841

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Little, Stan	Date	Jul 06, 2009 08:47 AM
	Department	Center for Academic Innovation	Phone	88691
	Location		Email	littles@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081164 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GB3B5J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070962, Filemaker Pro 7 from P0052260, *TRANSFERED TO W#20110871 APRIL2013* Viso Std 2007(installed as Visio2003 std) from P0062312 transfered from W#20070855 12-2009, Adobe Acrobat Pro 10 for WIN from P0081504, FileMaker Pro 11 from P0082550
	Wired NIC	00:24:E8:1C:D8:83

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Jul 21, 2009 04:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Jul 13, 2009 03:00 PM	Angela is almost all set to go, for some reason her Thunderbird Events and tasks are disabled so she can't create new ones. Stan needs his adress book from his old computer/ web based and the global WOU address book. Need to figure out if the java connector works for 2007 outlook.	Add Attachment
Lance Jewett	Jul 13, 2009 01:09 PM	For angela Tools account settings comp & addressing	Add Attachment
Lance Jewett	Jul 10, 2009 03:48 PM	Just need to finish helping Stan	Add Attachment
Cinthya Mendez-Garcia	Jul 10, 2009 03:26 PM	**This is an email** Hi - Lance came down and installed Thunderbird for me, and it's working great. The only problem is that the global address book for WOU is there, so WOU email addresses don't automatically populate when I start typing a name. Can someone please fix this for me? Thanks, Angela	Add Attachment
Cinthya Mendez-Garcia	Jul 10, 2009 02:34 PM	called about this task again.	Add Attachment
Lance Jewett	Jul 10, 2009 12:46 PM	Task reassigned to Lance Jewett.	Add Attachment
Emily Kavanagh	Jul 10, 2009 09:27 AM	Needs Lance to come back and check things out today.	Add Attachment
Chris Marsaglia	Jul 09, 2009 03:07 PM	Little needs his outlook address book on his new machine. He won't be here tomorrow, he can wait until monday, but if you can do it today or without him there just go ahead.	Add Attachment
Teresa Hutchinson	Jul 09, 2009 08:41 AM	Lance is coming to the rescue to see what he can do.	Add Attachment
Teresa Hutchinson	Jul 09, 2009 08:37 AM	Called back and needs assistance asap.	Add Attachment
Teresa Hutchinson	Jul 09, 2009 08:37 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Cinthya Mendez-Garcia	Jul 06, 2009 03:49 PM	called saying when she tries to create new folders in the I-drive it is telling her that it does not allow long file names. says she is only doing up to 7 characters. says this happends on just her machine 20081165 has not tried restarting machine.	Add Attachment
Cinthya Mendez-Garcia	Jul 06, 2009 02:20 PM	called to check on this task. says they need 20081165 people ware says she has this but cannot access the database that they use in the office. says she needs thunderbird set up. stan little's machine 20081164 needs outlook. 20081166 needs people ware set up and is having problems printing off of banner. She cannot pull up two different email account at the same time. Available times: today anytime tomorrow anytime	Add Attachment
Casey Sonflieth	Jul 06, 2009 08:50 AM	old comp#: 20031303 info put onto 20081164 Old Comp#: 20040618 info put onto 20081165 Old Comp#: 20031288 put onto 20081166 stuff like software and outlook and lookout. Phone: 8-8691 Email:littles@wou.edu	Add Attachment