Service Request Ticket

Service Request Information

CONTACT	Name	Avila, Osvaldo	Date	Jul 06, 2009 09:16 AM
	Department	Student Success & Advising Office	Phone	88587
	Location		Email	avilao@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080485 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	59JNPH1	Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	59JNPH1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 , transfer from W#20030664 Macromedia Studio MX 2004 from P0052515, Pre 2000 Filemaker Pro 5.0
	Wired NIC	00:21:70:6F:D9:E8

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Aug 31, 2009 03:38 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Adam Wehner	Aug 31, 2009 03:38 PM	I went over and talked to him and he is up and running at the moment.	Add Attachment
Adam Wehner	Aug 27, 2009 11:14 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Aug 27, 2009 11:14 AM	Sent an email to get a time to go look at it.	Add Attachment
Brian Berkley	Jul 07, 2009 12:41 PM	Task reassigned to Adam Wehner.	Add Attachment
Casey Sonflieth	Jul 07, 2009 09:20 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Jul 07, 2009 09:20 AM	he called back and said that someone needs to take a look at it and it is holding him up from working	Add Attachment
Casey Sonflieth	Jul 06, 2009 09:18 AM	he came back from vacation and he is unable to print anything. the BART/AA-AALC for the academic advising and learning center. he is trying to print a adobe file and it is not working. Phone: 8-8587 Email:avilao@wou.edu	Add Attachment