Service Request Ticket

Service Request Information

CONTACT	Name	Worley, Aaron	Date	Jul 06, 2009 10:17 AM
	Department		Phone	88514
	Location		Email	worleya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070430 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	8XRYYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:68:C5:32

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jul 09, 2009 10:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jul 09, 2009 10:06 AM	He is good to go now.	Add Attachment
Teresa Hutchinson	Jul 09, 2009 09:18 AM	Emailed to check on it...needs assistance asap	Add Attachment
Teresa Hutchinson	Jul 09, 2009 09:18 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brian Berkley	Jul 07, 2009 12:41 PM	Task reassigned to Adam Wehner.	Add Attachment
Casey Sonflieth	Jul 06, 2009 10:19 AM	he is unable to print from his computer to the office printer in the student leadership activities area. when he tries to print he said it is normal, but then when he goes to check the printer, he said there is nothing there. Phone:8-8514 Email: worleya@wou.edu	Add Attachment