Service Request Ticket - # 32852

Service Request Information

CONTACT Name Tucker, Jon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 06, 2009 12:47 PM
Department Student Engagement Phone 88063
Location Email tuckerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070439[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 780F1F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:70:8B:5C

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jul 09, 2009 10:06 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Jul 09, 2009 10:06 AM 
They are both good to go now.
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Teresa Hutchinson Jul 09, 2009 09:19 AM 
Emailed still a problem not being able to print.  
Both Jon Tucker and Aaron Worley
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Teresa Hutchinson Jul 09, 2009 09:19 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Cinthya Mendez-Garcia Jul 07, 2009 04:14 PM 
****This is an email****
Hi,
 
I was wondering how things are going over there 
and if you might be able to give me a timeline 
when this task will be done?
 
Also another problem:
    Nan Lehto's computer doesn't seem to want to 
turn off. It is 20070434[Edit Inv]. Thanks!
 
Angie Barry
Office Coordinator
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Brian Berkley Jul 07, 2009 12:41 PM 
Task reassigned to Adam Wehner.
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Cinthya Mendez-Garcia Jul 06, 2009 03:20 PM 
****This is an email****
angie just sent this one:

 
Hi,
 
I sent the below email earlier today. I have 
since discovered....Jon and Aaron can print to 
tank and zippy. So optics is the only printer 
they can't print to. Please note optics is our 
only color printer so this does cause a bit of a 
problem. Can you please let me know what our task 
number is? Thanks and have a good day :-)
 
Angie Barry
Office Coordinator
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Cinthya Mendez-Garcia Jul 06, 2009 03:19 PM 
****This is an email****

this was the email sent earlier that was not 
entered here. 

Greetings,
 
Jon Tucker is unable to print to optics. His 
computer # is 20070439[Edit Inv]. 
 
Aaron Worley has changed offices and is unable to 
print at all. His computer # is 20070430[Edit Inv].
 
Thanks!
 
Angie Barry
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Casey Sonflieth Jul 06, 2009 12:48 PM 
Phone:8-8063
Email: tuckerj@wou.edu
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Casey Sonflieth Jul 06, 2009 12:47 PM 
he is unable to print to optics.
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