Service Request Ticket - # 32854

Service Request Information

CONTACT Name Ryals, Sharyne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 06, 2009 01:58 PM
Department Social Science Phone 88288
Location Email ryalss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20081109[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude E5400, 2.00GHz, 2M, 800MHz FSB
Serial No. BJ955K1 Location PDR

CPU Intel Core 2 Duo T7250(2.00GHz,800MHz,2ML2)


OS Unknown Software Roxio Creator Dell Edition 9.0, Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0070637, DreamWeaver MX 2004 from P0052818 & Adobe Acrobat Pro v9 WIN from P0067126 transferred July 2009 from W#20030387 for Math dept

Wired NIC 00:21:9B:F1:AA:22


Wireless NIC 00:22:FB:39:0C:C0

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ttodorov05@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Jul 06, 2009 04:08 PM 
Task reassigned to Todor Todorov.
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Todor Todorov Jul 06, 2009 04:08 PM 
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Jul 06, 2009 02:03 PM 
the old math dept laptop W#20030387[Edit Inv] had the 
following licenses: DreamWeaver MX 2004 from 
P0052818 & Adobe Acrobat Pro v9 WIN from 
P0067126  That need to be installed on the new 
laptop.  Sharyne is the best point of contact for 
this.  Also we can bring back W#20030387[Edit Inv] from 
Math for PDR since it is no longer usable.  I 
have edit t drive files and inventory record to 
indicate the transfer of the licenses.  Please 
change inventory location of old laptop when you 
bring it back.  
Dreamweaver MX 20004 can be found at: 
\\installs\installs$\Macromedia\Dreamweaver\Dreamw
eaver MX 2004
and Acorbat Pro 9 at: \\installs\installs$\Adobe 
Acrobat\Acrobat 9 Pro
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Tricia Flaherty Jul 06, 2009 01:59 PM 
****This is an email****
Hi Tricia,

Brian Berkeley delivered our laptop and it looks 
& works great.  I forgot to ask Brian for a 
license for Acrobat Pro.  It was on the laptop 
which croaked this spring (WOU # 20030387).  Can 
you arrange for that license to be transferred to 
the new laptop (WOU # 20081109)?  Or should I 
just call Brian?  Thanks,

Scott B.
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