Service Request Ticket

Service Request Information

CONTACT	Name	Clinton, Sharon	Date	Jul 07, 2009 10:09 AM
	Department	Natural Science Division	Phone	88488
	Location		Email	clintos@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

SERVER	Edit WOU #	20030364 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, Pentium 4 at 2.80GHz
	Serial No.	DKS2Q31	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Office Pro 2003 from P0044993 installed as office XP Pro
	Wired NIC	00:07:E9:3C:D4:C0

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Jul 21, 2009 10:02 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Jul 21, 2009 10:02 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	Jul 21, 2009 10:02 AM	**This is an email** Hi Teresa, Gabriel was just in to see about the printer, and the icon problem has been taken care of. Thanks for following up-- Sharon	Add Attachment
Teresa Hutchinson	Jul 20, 2009 01:05 PM	**This is an email** Hi Sharon, We were just checking on two service requests that we have for you (#32865 and #32866). One was regarding some icons being removed and also your printer not printing. Just checking to see if this is still happening for you. If so, just let us know. We'll pass it on to the technician's. Thanks! Teresa	Add Attachment
Lance Jewett	Jul 17, 2009 11:10 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lance Jewett	Jul 17, 2009 11:10 AM	Called and left a VM	Add Attachment
Casey Sonflieth	Jul 07, 2009 10:10 AM	she lost her audio and email icon on her desktop when the last update happend. Phone: 8-8488 Email:clintos@wou.edu	Add Attachment