Service Request Ticket - # 32870

Service Request Information

CONTACT Name Avila, Osvaldo   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 07, 2009 11:04 AM
Department Student Success & Advising Office Phone 88587
Location Email avilao@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030663[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 2760Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Macromedia Studio MX 2004 from P0052515

Wired NIC 00:0C:F1:EA:55:F1

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Jordan Colton Jul 08, 2009 03:50 PM 
Task reassigned to Jordan Colton.
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Jordan Colton Jul 08, 2009 03:50 PM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Jul 08, 2009 03:50 PM 
I delivered the cable to them when i went to fix
the codec problem.
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Todor Todorov Jul 08, 2009 03:14 PM 
Task reassigned to UCS Tech.
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Casey Sonflieth Jul 08, 2009 12:52 PM 
Todor - they called back and said they needed the 
white monitor cable after all and would like you 
to bring it back this afternoon if possible.
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Todor Todorov Jul 08, 2009 08:47 AM 
Task reassigned to Todor Todorov.
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Casey Sonflieth Jul 07, 2009 11:09 AM 
Priority changed from (3) Priority to (2) High Priority.
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Casey Sonflieth Jul 07, 2009 11:09 AM 
thre are a few things,

the computer needs to be uploaded with more 
memory space. there is a message that is popping 
up saying virtual memory to low.

there needs to be a second monitor hooked up to 
the front computer. there is another monitor in 
the back that can be used for it, but if there is 
another monitor available in the office here they 
would prefer to use the extra one here in the 
office for it because people still use that 
second monitor in the back of their office.

and they are creating movies for the office, and 
the question is if the school has any other video 
software for movie editing that the school may 
own and is free to install on the front desk 
computer other than the standard window movie 
maker they have right now.

Phone:8-8587
or the front desk 8-8428

Email: avilao@wou.edu
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