Service Request Ticket - # 32873

Service Request Ticket - # 32873

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Service Request Information

CONTACT	Name	Student, Student	Date	Jul 07, 2009 11:44 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060755 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Mac mini #Z0DM
	Serial No.	G87222SAW0D	Location	PDR 2023 Giveaway
	CPU	Intel Duo Core T2400(2MB/1.83GHz/667MHz)
	OS		Software	Microsoft Windows XP Pro with Service Pack 2 from P0061501, MS Office Pro Plus 2007 and Pro 2004 order#2818,
	Wired NIC	00:16:CB:A9:CD:A5
	Wireless NIC	00:17:F2:53:BD:29

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Tracking

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Jul 10, 2009 08:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Jul 10, 2009 08:16 AM	Called him and he said he found his paper.	Add Attachment
Brian Berkley	Jul 08, 2009 11:02 AM	otal 3639 drwx--x--x 14 jmalley06 other 39 Jul 8 10:40 . drwx--x--x 3 jmalley06 other 7 Apr 1 07:37 .. -rwx------ 1 jmalley06 student0 130394 Dec 5 2007 1 8L0oD.jpg -rwx------ 1 jmalley06 student0 25600 Jul 8 10:40 245 abstract num 1.doc -rwx------ 1 jmalley06 student0 25088 Jul 7 10:51 245 abstract.doc -rwx------ 1 jmalley06 student0 133305 Aug 22 2007 Adobe Photoshop CS2 Prefs.psp -rwx------ 1 jmalley06 student0 25088 Jun 8 10:38 Bio osmosis jones.doc -rwx------ 1 jmalley06 student0 672739 Nov 11 2008 Chapter 10 - Muscle Tissue notes.pdf -rwx------ 1 jmalley06 student0 1812 Dec 9 2008 Default.rdp -rwx------ 1 jmalley06 student0 18252 Dec 7 2008 Kool Herc 029.jpg	Add Attachment
Lance Jewett	Jul 08, 2009 10:59 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Brian Berkley	Jul 08, 2009 10:57 AM	the file is in his H: drive according to recent files history in his profile on that computer	Add Attachment
Jordan Colton	Jul 08, 2009 10:55 AM	There is an auto recovery file pointer for his H:. so all he needs to do is log back on and turn on word. if it doesnt work we can open it for him.	Add Attachment
Casey Sonflieth	Jul 08, 2009 10:06 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Casey Sonflieth	Jul 08, 2009 10:06 AM	he called back and is wondering if someone can refind the document he was working on..... 245 abstract was the document. he was working on computer 10 in the library lab. Login: jmalley06	Add Attachment
Casey Sonflieth	Jul 07, 2009 11:46 AM	he is working on a word document in the library and it froze up and he needs to get it done and fixed asap. Phone:503-752-9729 Email:jmalley06@wou.edu	Add Attachment