Service Request Ticket

Service Request Information

CONTACT	Name	Charlton, Deb	Date	Jul 07, 2009 02:36 PM
	Department	Graduate Studies	Phone	88597
	Location		Email	charltod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070780 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz,4M, VT, 1333MHz FSB
	Serial No.	8GF61G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065410 installed as Office Pro 2003
	Wired NIC	00:1E:C9:64:7E:57

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Cinthya Mendez-Garcia	Jul 07, 2009 02:45 PM	Task reassigned to Self Resolved.	Add Attachment
Cinthya Mendez-Garcia	Jul 07, 2009 02:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Cinthya Mendez-Garcia	Jul 07, 2009 02:45 PM	called saying she fixed this.	Add Attachment
Cinthya Mendez-Garcia	Jul 07, 2009 02:36 PM	says her machine has been doing this when she came back today from lunch. when she clicks shut down it lets her log on but no drives are appearing. says when she clicks on the log off button it does not let her log back in, says her username and password are incorrect. available times: today between now and 5pm tomorrow all day.	Add Attachment