Service Request Ticket

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Service Request Information

CONTACT	Name	Tarter, Diane	Date	Jul 10, 2009 11:07 AM
	Department	Creative Arts/Art	Phone	88387
	Location		Email	tarterd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070895 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook 13-in (white) 2.4GHz Intel Core 2 Duo #MB403LL/A
	Serial No.	W88162DF0P1	Location	PDR
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	MS Office 2008 for MAC from P0065730, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114 transferred to 20100667, Macbook- iLife ¿08 suite for creating photo projects, making movies, designing DVDs, building websites, and composing music, Front Row, Photo Booth
	Wired NIC	00:1F:F3:4F:52:89
	Wireless NIC	00:1F:5B:B4:63:8B
	Bluetooth NIC	00:1F:5B:E0:B0:DB

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Aug 04, 2009 12:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Aug 04, 2009 12:08 PM	Re-installed PhotoShop and tested. It worked fine for me.	Add Attachment
Emily Kavanagh	Aug 02, 2009 01:49 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Emily Kavanagh	Aug 02, 2009 01:49 PM	**This is an email** Hello, I tried using Photoshop today and found that something is missing -- it can't open, and gave me a message to re- install the software. Dale worked on this installation for me last week, and I know it is somewhat time consuming, but I guess it's going to take another try. thank you so much for your help! Diane Tarter	Add Attachment
Dale Goodell	Jul 30, 2009 04:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jul 30, 2009 04:19 PM	Desktop finished.	Add Attachment
Dale Goodell	Jul 30, 2009 12:51 PM	Laptop finished.	Add Attachment
Dale Goodell	Jul 30, 2009 10:58 AM	Needs these applications installed on her Mac Mini and her laptop.	Add Attachment
Dale Goodell	Jul 27, 2009 11:18 AM	Task reassigned to Dale Goodell.	Add Attachment
Gabriel Thrash	Jul 17, 2009 01:11 PM	Task reassigned to UCS Tech.	Add Attachment
Gabriel Thrash	Jul 17, 2009 01:11 PM	Went over to office and tried to install web premium and Indesing but only the serial text file would show up on the drive.	Add Attachment
Cinthya Mendez-Garcia	Jul 17, 2009 12:56 PM	called saying she had to go and is taking the laptop with her, she will be in the office on Monday.	Add Attachment
Gabriel Thrash	Jul 17, 2009 11:42 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Jul 15, 2009 08:33 AM	Said she will be in her office at 9:30am tomorrow for a someone to come by and install the software.	Add Attachment
Casey Sonflieth	Jul 13, 2009 10:10 AM	she is available untill about 11:30 today and then will be back at 1 till 4:30pm Call her first to make sure she is there. Phone: 8-8593	Add Attachment
Gabriel Thrash	Jul 10, 2009 02:15 PM	Called and left vmail requesting availability.	Add Attachment
Courtney Wehner	Jul 10, 2009 11:08 AM	Remove both Adobe Web Premium CS3 and Adobe InDesign CS3 from her machine. Software on T: From P0070929.	Add Attachment