Service Request Ticket

Service Request Information

CONTACT	Name	Gallagher, Christine	Date	Jul 10, 2009 11:09 AM
	Department	Creative Arts/Art	Phone	88534
	Location		Email	gallagc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080172 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook 13-in (white) #Z0FK
	Serial No.	SW882910F0P5	Location	PDR
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	MS Office 2008 for MAC from P0066994, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114
	Wired NIC	00:22:41:23:A6:C2
	Wireless NIC	00:21:E9:DC:10:F7
	Bluetooth NIC	00:22:41:3F:03:A8

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 30, 2009 10:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jul 30, 2009 10:57 AM	Successfully removed Adobe CS3 and Adobe InDesign CS3.	Add Attachment
Dale Goodell	Jul 30, 2009 10:12 AM	InDesign CS4 install completed.	Add Attachment
Dale Goodell	Jul 29, 2009 04:15 PM	InDesign CS4 installation in progress; running the installer from the T: drive.	Add Attachment
Dale Goodell	Jul 29, 2009 01:32 PM	CS4 installation completed.	Add Attachment
Dale Goodell	Jul 27, 2009 11:16 AM	Task reassigned to Dale Goodell.	Add Attachment
Gabriel Thrash	Jul 15, 2009 08:38 AM	Called again and no answer.	Add Attachment
Gabriel Thrash	Jul 10, 2009 02:19 PM	Called and left vmail requesting availability.	Add Attachment
Courtney Wehner	Jul 10, 2009 11:10 AM	Remove both Adobe Web Premium CS3 and Adobe InDesign CS3 from her machine. Software on the T: From P0070929.	Add Attachment