Service Request Ticket

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Service Request Information

CONTACT	Name	Garrison, Jodie	Date	Jul 10, 2009 11:14 AM
	Department	Creative Arts/Art	Phone	88027
	Location		Email	garrisonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080175 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple MacBook 13-in (white) #Z0FK
	Serial No.	SW88290SK0P5	Location	PDR
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	MS Office 2008 for MAC from P0067126, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114
	Wired NIC	00:22:41:23:AF:10
	Wireless NIC	00:21:E9:DC:11:52
	Bluetooth NIC	00:22:41:3F:03:8C

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Oct 21, 2009 10:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Oct 21, 2009 10:15 AM	Installed the program successfully.	Add Attachment
Lance Jewett	Oct 21, 2009 09:47 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Todor Todorov	Oct 20, 2009 01:45 PM	Task reassigned to UCS Tech.	Add Attachment
Todor Todorov	Oct 20, 2009 01:42 PM	The installation files (2 dmg's) are on the desktop (under the UCS account). Someone needs to install this on Wednesday after 9am.	Add Attachment
Todor Todorov	Oct 20, 2009 10:01 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Todor Todorov	Sep 01, 2009 02:08 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Todor Todorov	Sep 01, 2009 02:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Jul 15, 2009 08:55 AM	actually we didn't set up a time, I'm still waiting for her to get back to me	Add Attachment
Todor Todorov	Jul 15, 2009 08:06 AM	we set up a time for 2 pm on Tuesday	Add Attachment
Todor Todorov	Jul 14, 2009 11:11 AM	**This is an email** Hi, I have a laptop, so it is at home with me. I will be on campus this Thursday from 12:30-4:00. Would that time work? Thanks! Jodie	Add Attachment
Todor Todorov	Jul 13, 2009 02:41 PM	**This is an email** Hello, this is Todor with UCS. What would be a good day and time for someone to come and install Adobe Web Premium and InDesign CS4 on your computer? You can call us back at ext. 8-8925 or reply to this e-mail. Thank you. UCS tech: Todor Service Request: 32922	Add Attachment
Todor Todorov	Jul 13, 2009 08:08 AM	Task reassigned to Todor Todorov.	Add Attachment
Courtney Wehner	Jul 10, 2009 11:14 AM	Remove both Adobe Web Premium CS3 and Adobe InDesign CS3 from her machine. Software on the T: From P0070929.	Add Attachment