Service Request Ticket

Service Request Information

CONTACT	Name	Klumph, Randy	Date	Jul 10, 2009 01:10 PM
	Department	The Research Institute	Phone	88885
	Location		Email	klumphr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080370 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude D830, 2.40GHz 3M L2 800Mhz Dual Core
	Serial No.	2GWCDH1	Location
	CPU	Intel Core 2 Duo T8300(2.4GHz, 800Mhz,3ML2)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP PRo SP2, CyberLink Power DVD 8.0, Roxio Creator DE v9 Microsoft Office Pro Plus 2007 from P0067648, Adobe Photoshop Elements v6 WIN from P0067648
	Wired NIC	00:21:70:70:0F:90
	Wireless NIC	00:21:5C:6E:25:61
	Bluetooth NIC	00:21:86:4B:23:51

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Cinthya Mendez-Garcia	Jul 10, 2009 01:34 PM	Task reassigned to Lance Jewett.	Add Attachment
Cinthya Mendez-Garcia	Jul 10, 2009 01:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Cinthya Mendez-Garcia	Jul 10, 2009 01:34 PM	came to the front desk and Lance helped him in getting this to work.	Add Attachment
Cinthya Mendez-Garcia	Jul 10, 2009 01:10 PM	**This is an email** It seems that I need administrative authority on this laptop. Since I manage this laptop for the use of other staff, I need to have my privileges updated.	Add Attachment
Cinthya Mendez-Garcia	Jul 10, 2009 01:10 PM	I replied and I let him know that we have the latest version of Sophos on a CD if he would like to install this himself.	Add Attachment
Cinthya Mendez-Garcia	Jul 10, 2009 01:10 PM	**This is an email** I have taken possession of a laptop from an employee who is no longer on our project. The Sophos definitions have not been updated since Oct 2008, and manually updating fails. I recall a notice about changing the Sophos server, but am unable to locate the notice. Can you send me the instructions? WinXP Inventory ID# 20080370	Add Attachment