Service Request Ticket

Service Request Information

CONTACT	Name	Bullis, Lori	Date	Jul 13, 2009 02:05 PM
	Department	Library & Media Services	Phone	88884
	Location		Email	bullisl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070155 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	2GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:53:18:4F

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Jul 22, 2009 01:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Jul 22, 2009 01:32 PM	I fixed the problem. I uninstalled the trial version and re-installed the 2003 version.	Add Attachment
Jordan Colton	Jul 21, 2009 02:33 PM	I stopped by and she is gone to a conference. I will stop by again tomorrow.	Add Attachment
Jordan Colton	Jul 14, 2009 03:26 PM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Jul 14, 2009 03:25 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Jordan Colton	Jul 14, 2009 03:25 PM	cannot find publisher in installs. Will talk to Tricia tomorrow when she is back in.	Add Attachment
Jordan Colton	Jul 14, 2009 01:01 PM	she was not there when i went and stopped by. i will go by there later today	Add Attachment
Jordan Colton	Jul 14, 2009 12:45 PM	Task reassigned to Jordan Colton.	Add Attachment
Cinthya Mendez-Garcia	Jul 13, 2009 02:05 PM	**This is an email** Hi, In error I downloaded a trial version of 2007 MS Publisher, which Im no longer to edit, and for whatever reason the download deleted my 2003 version of MS Publisher. Is it possible to have the 2003 version of MS Publisher reinstalled on my computer and the 2007 version of MS Publisher deleted? Thank you, Lori Davidson	Add Attachment