Service Request Ticket

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Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Jul 13, 2009 03:57 PM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060416 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 2 Thin Client #NTC-1-Z-00
	Serial No.	0639YB08D4	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:14:4F:57:88:99

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Jul 24, 2009 10:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Jul 21, 2009 02:53 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Jul 21, 2009 02:53 PM	We replaced the Thin Client. Just need to check on the student logging in to the computer.	Add Attachment
Teresa Hutchinson	Jul 21, 2009 07:55 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Teresa Hutchinson	Jul 21, 2009 07:55 AM	**This is an email** Hi Teresa, In WUC room 145, the thin client is not working. Meaning the green power light will not come on. I have tried different power packs, outlets...with no luck. That is what service request 32955 is about. I called UCS to update that request upon my return. This office space can be accessed 730am-5pm Monday through Friday to verify what is happening with the thin client. As far as JD Welch, he can not login to my office computer upstairs (210I). For some reason it won't let him. Which is strange to me. I do know that JD works Wednesday July 22 until 130pm. So, my thought is to have a tech stop by about 1- 115pm to work on my computer with JD here. Let me know what you think. Thanks! Chelsee	Add Attachment
Teresa Hutchinson	Jul 21, 2009 07:44 AM	**This is an email** Hi Chelsee, We were just checking in regarding the service request that we have for you that (#32955) that was related to getting JD Welch connected in WUC room 145. If you would like, just email me some times that might work for having a UCS technician stop by and help and I'll update the request. :) Thanks!	Add Attachment
Lance Jewett	Jul 16, 2009 08:39 AM	Task reassigned to UCS Tech.	Add Attachment
Lance Jewett	Jul 16, 2009 08:39 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lance Jewett	Jul 16, 2009 08:38 AM	Called and left a VM for available times	Add Attachment
Lance Jewett	Jul 15, 2009 10:20 AM	she is busy so she will call when ready	Add Attachment
Lance Jewett	Jul 15, 2009 10:13 AM	Task reassigned to Lance Jewett.	Add Attachment
Brian Berkley	Jul 15, 2009 09:53 AM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Jul 15, 2009 09:28 AM	Task reassigned to Brian Berkley.	Add Attachment
Teresa Hutchinson	Jul 15, 2009 09:28 AM	Bill Nicks checked jack this morning and it tests okay. It is an active network connection.	Add Attachment
Teresa Hutchinson	Jul 14, 2009 02:13 PM	Reassigned to Bill Nicks	Add Attachment
Teresa Hutchinson	Jul 14, 2009 02:13 PM	Task reassigned to Bill Nicks.	Add Attachment
Cinthya Mendez-Garcia	Jul 14, 2009 12:57 PM	called saying the monitor its self turns but the thin client box does not turn on, the light is not on.	Add Attachment
Brian Berkley	Jul 14, 2009 09:38 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Brian Berkley	Jul 14, 2009 09:37 AM	Network jack activation?	Add Attachment
Cinthya Mendez-Garcia	Jul 13, 2009 03:57 PM	was sent to hook up a thin client in room 145 by his supervisor. Says he made sure every cable is connected but the screen appears blue and says Sun Microsystems in white and there is a grey box that is bouncing on the screen. It is the custodial staff breakroom and would like the thin client accessible for them in Room 145. Available times: anytime between 8am -5pm	Add Attachment