Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Jul 13, 2009 04:35 PM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070435 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	BCYXYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:69:47:C0

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Jul 14, 2009 04:13 PM	Reassigned to Bill Nicks to check network connection	Add Attachment
Teresa Hutchinson	Jul 14, 2009 04:13 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Jul 14, 2009 04:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Cinthya Mendez-Garcia	Jul 13, 2009 04:35 PM	says he is able to log onto other machines in the office. just not onto chelsee's	Add Attachment
Cinthya Mendez-Garcia	Jul 13, 2009 04:35 PM	says he is using chelsee's machine to do work related things, but is unable to log into her machine. He is getting an error message: "windows cannot log you on because your profile cannot be loaded" Jd V00190818 username: jwelch email: jwelch@wou.edu available times: 8am-5pm he specifically will not be in until Wednesday.	Add Attachment