Service Request Ticket

Service Request Information

CONTACT	Name	Johnson, Karen	Date	Jul 14, 2009 01:34 PM
	Department	College of Education	Phone	88235
	Location		Email	johnsonk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060221 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	33L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051, Filemaker pro 5.0 from P0038341 moved from W#20010874
	Wired NIC	00:13:72:A8:B3:D5

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Jul 14, 2009 02:59 PM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Jul 14, 2009 02:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Jul 14, 2009 02:59 PM	I replaced the battery and made sure all of her settings were ok in BIOS.	Add Attachment
Cinthya Mendez-Garcia	Jul 14, 2009 01:34 PM	**This is an email** Good Afternoon! This morning when I turned on my computer I received a message that the system battery voltage is low. This is the second time in the last week that it has given me that message - is this a problem, or do I just continue pressing F1 to continue? The WOU number on my computer is 20060221. Thanks, Karen Karen Johnson College of Education Western Oregon University 345 N. Monmouth Ave. Monmouth OR 97361 Hours: Mon-Thur. 6:00 am to 4:30 pm	Add Attachment