Service Request Ticket - # 33047

Service Request Information

CONTACT Name Keen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 21, 2009 01:30 PM
Department College of Education Phone 88052
Location Email keenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031292[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600 P4 2.8GHz
Serial No. 1FJQ051 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office from P0047835

Wired NIC 00:0C:F1:FA:68:72

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Lance Jewett Jul 21, 2009 02:48 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Jul 21, 2009 02:48 PM 
Task reassigned to Self Resolved.
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Lance Jewett Jul 21, 2009 02:48 PM 
printer server is down, will be fixed when Brian
gets it back up
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Cinthya Mendez-Garcia Jul 21, 2009 01:32 PM 
says her machine was working well today but when 
she got back from lunch it is not wanting to 
print, she has rebooted her machine as well.

available times: 
after 3pm today 
tomorrow 8am-2pm
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Cinthya Mendez-Garcia Jul 21, 2009 01:30 PM 
her machine: 20031292[Edit Inv] is giving her the 
message "unable to connect" 

printers: ep-depterryhouse on bart 
Printers: ep-depiconcopier on bart 

these two printers she has tried to print to but 
gets same message.
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