Service Request Ticket - # 33059

Service Request Information

CONTACT Name DeNoyer, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 22, 2009 04:12 PM
Department College of Liberal Arts and Sciences Phone 88690
Location Email denoyes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031290[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600 P4 2.8GHz
Serial No. F3JQ051 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office from P0047835

Wired NIC 00:0C:F1:EA:10:41

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Jul 23, 2009 08:46 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Jul 23, 2009 08:46 AM 
Task reassigned to Lance Jewett.
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Lance Jewett Jul 23, 2009 08:46 AM 
Went over and checked it out, looks like it was a
virus trying to trick her into downloading a
virus. I ran Malware bytes and sophos. all clean
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Octavio Cervantes Jul 23, 2009 08:04 AM 
called in today saying that she unplugged her
computer from the outlet yesterday, and today, she
said she has no access to the network.
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Chris Marsaglia Jul 22, 2009 04:12 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Chris Marsaglia Jul 22, 2009 04:12 PM 
Windows internet explorer says it is infected and 
that the it needed to be treated as fast as 
possible.
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