Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Wilson, Lisa	Date	Jul 23, 2009 11:26 AM
	Department	The Research Institute	Phone	88786
	Location		Email	wilsonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20071157 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Canon -ImageClass MF6540
	Serial No.	dkf11122	Location	PDR
	Model	mf6590	Hostname
	Notes		Ink/Toner Refill

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Sep 17, 2009 10:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Sep 17, 2009 10:03 AM	Task reassigned to Adam Wehner.	Add Attachment
Adam Wehner	Sep 17, 2009 10:03 AM	This done with. Gabe didn't mark it complete.	Add Attachment
Gabriel Thrash	Jul 31, 2009 11:34 AM	She has a Canon ImageCLASS MF6590	Add Attachment
Gabriel Thrash	Jul 31, 2009 11:32 AM	Task reassigned to UCS Tech.	Add Attachment
Gabriel Thrash	Jul 31, 2009 11:32 AM	Can't figure out why her printer will not print. reinstalled drivers and still only get a fax screen wen trying to print.	Add Attachment
Gabriel Thrash	Jul 29, 2009 02:13 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Gabriel Thrash	Jul 29, 2009 02:13 PM	her printer will not print. she was busy today so she said stop by tomorrow.	Add Attachment
Gabriel Thrash	Jul 29, 2009 09:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Jul 29, 2009 09:55 AM	picked up old printer.	Add Attachment
Casey Sonflieth	Jul 29, 2009 09:00 AM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Casey Sonflieth	Jul 29, 2009 09:00 AM	they would like someone to come pick up the old printer.	Add Attachment
Casey Sonflieth	Jul 29, 2009 09:00 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Gabriel Thrash	Jul 28, 2009 12:35 PM	**This is an email** Hi this is Gabriel Thrash with UCS, and i am emailing you to let you know that connected your printer to your computer. The name should show up by itself when you try to print or fax, but if not it is the Canon MF6590 or Canon MF 6500 Series (FAX). If you have any questions, you can call us at ext. 88925.	Add Attachment
Gabriel Thrash	Jul 28, 2009 12:32 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Jul 28, 2009 12:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Jul 28, 2009 12:32 PM	connected a-b printing cord and installed the software for her Canon MF6590.	Add Attachment
Casey Sonflieth	Jul 28, 2009 10:33 AM	Task reassigned to UCS Tech.	Add Attachment
Casey Sonflieth	Jul 28, 2009 10:33 AM	you might want to take a newer print cable because she said she does not know if the print cable there fits it or not.	Add Attachment
Casey Sonflieth	Jul 28, 2009 10:32 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Jul 28, 2009 10:32 AM	she needs this done today.it is really important and no work can be done without it	Add Attachment
Octavio Cervantes	Jul 24, 2009 08:06 AM	Task reassigned to Lance Jewett.	Add Attachment
Octavio Cervantes	Jul 23, 2009 11:26 AM	Needs to connect a printer for another person in Ed rm 238 in the eductaion evaluation center.	Add Attachment