Service Request Ticket

Service Request Information

CONTACT	Name	Hautala, Bob	Date	Jul 24, 2009 08:41 AM
	Department	Health & Exercise Science	Phone	88262
	Location		Email	hautalar@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20081113 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook, 13-inch, aluminum #Z0FU
	Serial No.	SW89220Q48QS	Location	PDR
	CPU	2GHz Intel Core Duo
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools)and iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand) Office Pro 2008 for MAC from P0070637, QuickTime 7 Pro for Mac from P0071707, iWork '09 from P0076809 Aug2010
	Wired NIC	00:25:4B:C5:B2:94
	Wireless NIC	00:25:00:48:6A:33

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	kelmore@wou.edu	88925

Entered by	Date	Memo
Kevin Elmore			Email Public
Entered by	Date	Memo
Kevin Elmore	Jul 24, 2009 12:04 PM	Task reassigned to Kevin Elmore.	Add Attachment
Kevin Elmore	Jul 24, 2009 12:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kevin Elmore	Jul 24, 2009 12:04 PM	He called back saying he couldn't log in. I had him restart, and it all worked fine. Closing ticket.	Add Attachment
Kevin Elmore	Jul 24, 2009 11:38 AM	Task reassigned to UCS Tech.	Add Attachment
Lance Jewett	Jul 24, 2009 11:36 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Jul 24, 2009 11:36 AM	He should be fine now, he just needs to log back in. He wouldnt be able to log in since wireless wasnt working and i informed him of that. Wireless seems to be up and running again.	Add Attachment
Paul Lambert	Jul 24, 2009 11:34 AM	Called him to tell him it works	Add Attachment
Kevin Elmore	Jul 24, 2009 11:17 AM	He said Lance came by and then he re-booted and now can't log into the machine at all. The correct credentials make the login screen shake.	Add Attachment
Kevin Elmore	Jul 24, 2009 08:42 AM	He's available all day and has no appointments.	Add Attachment
Kevin Elmore	Jul 24, 2009 08:41 AM	He can't get the jadesale thing (he's spelling it correctly) to work properly. He's been ok previously. The issue has just started today. The Airport shows no signal.	Add Attachment