Service Request Ticket - # 33075

Service Request Information

CONTACT Name Morris, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2009 09:15 AM
Department Writing Center Phone 88259
Location Email morrisj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080433[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
Serial No. 3N5FJH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067910 installed as Offcie Pro 2003

Wired NIC 00:21:70:B0:76:E5


Wireless NIC 00:21:5C:7D:86:89

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact lambertp@wou.edu 88003

Tracking

Entered by Date Memo
Paul Lambert
Email

Public
Entered by Date Memo
Paul Lambert Jul 24, 2009 11:26 AM 
Status changed from (1) Pending to (5) Completed
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Paul Lambert Jul 24, 2009 11:26 AM 
yipee!  it works.  I had to make some changes to
the wireless lan controllers because they were
rebooted without saving.
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Kevin Elmore Jul 24, 2009 11:24 AM 
Task reassigned to Paul Lambert.
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Kevin Elmore Jul 24, 2009 09:15 AM 
Her machine is saying that it's unable to connect 
to wou-secure.  She's tried "Repair" etc.  and 
tried restarting the PC
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