Service Request Ticket - # 33081

Service Request Ticket - # 33081

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Nelson, Andrea	Date	Jul 24, 2009 04:20 PM
	Department	Student Success & Advising Office	Phone	88866
	Location		Email	nelsona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060261 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	73L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051
	Wired NIC	00:13:72:A6:59:BE

TECHS	Submitted by	Kitt Murry	Contact	kmurry06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jul 27, 2009 04:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jul 27, 2009 04:46 PM	Ran rundll32.exe keymgr.dll, KRShowKeyMgr -> OK deleted cached creds setup AALC printer so authenticated users can connect and print to it	Add Attachment
Brian Berkley	Jul 27, 2009 03:37 PM	Task reassigned to Brian Berkley.	Add Attachment
Cinthya Mendez-Garcia	Jul 27, 2009 02:01 PM	she called saying she is still having this problem, says when she tries to print to BART she gets an error message "access denied" she tried it again and this time gets: "windows could not print due to a printer set up problem." says it is her machine that will not let her print.	Add Attachment
Cinthya Mendez-Garcia	Jul 27, 2009 02:00 PM	Task reassigned to UCS Tech.	Add Attachment
Cinthya Mendez-Garcia	Jul 27, 2009 02:00 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Cinthya Mendez-Garcia	Jul 27, 2009 01:59 PM	says she is unable to print from her machine.	Add Attachment
Cinthya Mendez-Garcia	Jul 27, 2009 01:59 PM	"windows could not print due to a printer set up problem"	Add Attachment
Brian Berkley	Jul 27, 2009 11:30 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Jul 27, 2009 11:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jul 27, 2009 11:30 AM	fixed	Add Attachment
Brian Berkley	Jul 27, 2009 10:27 AM	Front desk computer	Add Attachment
Kitt Murry	Jul 24, 2009 04:22 PM	She is trying to print but cannot reach BART only Radar. This is effecting another staff member as well.	Add Attachment