Service Request Ticket

Service Request Information

CONTACT	Name	Anderson, Lori	Date	Jul 27, 2009 11:20 AM
	Department	University Housing	Phone	88627
	Location		Email	andersol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080471 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	78JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003
	Wired NIC	00:21:70:6F:F0:08

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Casey Sonflieth	Jul 27, 2009 12:03 PM	**This is an email** Service Request 33091 I blew out my keyboard and the "n" key has seemed to loosen up. However, I would still like the keyboard that was assigned to this computer if its still available. Thank you! -- Lori Anderson Accounts Receivable Business Services Office, AD101 Western Oregon University (503) 838-8169	Add Attachment
Todor Todorov	Jul 27, 2009 11:57 AM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Jul 27, 2009 11:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Jul 27, 2009 11:56 AM	I brought her a new keyboard	Add Attachment
Casey Sonflieth	Jul 27, 2009 11:20 AM	the end key on her keyboard is dead and will not work, and she said that she is not able to do anywork because the "end" key is part of her password. Phone:8-8169	Add Attachment