Service Request Ticket

Service Request Information

CONTACT	Name	Little, Stan	Date	Jul 28, 2009 05:03 PM
	Department	Center for Academic Innovation	Phone	88691
	Location		Email	littles@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081164 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GB3B5J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070962, Filemaker Pro 7 from P0052260, *TRANSFERED TO W#20110871 APRIL2013* Viso Std 2007(installed as Visio2003 std) from P0062312 transfered from W#20070855 12-2009, Adobe Acrobat Pro 10 for WIN from P0081504, FileMaker Pro 11 from P0082550
	Wired NIC	00:24:E8:1C:D8:83

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Cinthya Mendez-Garcia	Jul 29, 2009 12:57 PM	Task reassigned to Self Resolved.	Add Attachment
Cinthya Mendez-Garcia	Jul 29, 2009 12:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Cinthya Mendez-Garcia	Jul 29, 2009 12:57 PM	says one of the staff members there fixed this. closing task .	Add Attachment
Cinthya Mendez-Garcia	Jul 28, 2009 05:05 PM	says they all do their work on banner.	Add Attachment
Cinthya Mendez-Garcia	Jul 28, 2009 05:05 PM	says this is happening on his and Carla's machine Carla's machine: 20081166	Add Attachment
Cinthya Mendez-Garcia	Jul 28, 2009 05:03 PM	says when printing from banner it puts the wolf logo and the page they are trying to print on portrait side to side. says it is unreadable, says he will keep a couple copies out of how they are printing. available times: anytime tomorrow.	Add Attachment