Service Request Ticket

Service Request Information

CONTACT	Name	Hautala, Bob	Date	Jul 30, 2009 03:20 PM
	Department	Health & Exercise Science	Phone	88262
	Location		Email	hautalar@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20081113 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook, 13-inch, aluminum #Z0FU
	Serial No.	SW89220Q48QS	Location	PDR
	CPU	2GHz Intel Core Duo
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools)and iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand) Office Pro 2008 for MAC from P0070637, QuickTime 7 Pro for Mac from P0071707, iWork '09 from P0076809 Aug2010
	Wired NIC	00:25:4B:C5:B2:94
	Wireless NIC	00:25:00:48:6A:33

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	ellism@wou.edu	88629

Entered by	Date	Memo
Michael Ellis			Email Public
Entered by	Date	Memo
Michael Ellis	Jul 31, 2009 11:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Ellis	Jul 31, 2009 11:36 AM	I added it to NAC. Lance verified it.	Add Attachment
Lance Jewett	Jul 31, 2009 12:35 AM	Task reassigned to Michael Ellis.	Add Attachment
Cinthya Mendez-Garcia	Jul 30, 2009 05:17 PM	Task reassigned to UCS Tech.	Add Attachment
Cinthya Mendez-Garcia	Jul 30, 2009 05:17 PM	seems like this is an admin rights so i am assigning this to ucs tech. he said that he is unable to download cisco.	Add Attachment
Cinthya Mendez-Garcia	Jul 30, 2009 04:42 PM	called back asking if this can be done today. needs this to be able to do grades which are due tomorrow.	Add Attachment
Cinthya Mendez-Garcia	Jul 30, 2009 03:23 PM	says he need to be able to do grades.	Add Attachment
Cinthya Mendez-Garcia	Jul 30, 2009 03:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Cinthya Mendez-Garcia	Jul 30, 2009 03:23 PM	says he need to be able to do grades.	Add Attachment
Cinthya Mendez-Garcia	Jul 30, 2009 03:22 PM	device: Mac laptop username: hautalar Mac Address: 00:25:00:48:6a:33	Add Attachment
Cinthya Mendez-Garcia	Jul 30, 2009 03:20 PM	is unable to download cisco cleaning agent so he could use internet, says he needs admin rights... gets message: "authorization failure" he gets redirected to download the cleaning agent when opening internet. available time: today now until 5pm	Add Attachment