Service Request Ticket - # 33157

Service Request Ticket - # 33157

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Service Request Information

CONTACT	Name	Hampton, Michael	Date	Aug 03, 2009 10:50 AM
	Department	Service Learning & Career Development	Phone	88648
	Location		Email	hamptonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081161 (opens in a new window)	Bldg/Room	UNK
	Service Tag	GB3F5J1	Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GB3F5J1	Location	204
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070962
	Wired NIC	00:24:E8:1B:64:2D

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Aug 17, 2009 02:26 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Aug 17, 2009 02:26 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	Aug 17, 2009 02:26 PM	**This is an email** Greetings Teresa, My guess is the service request should have been closed as I did receive help from one of "your" folks and the issue was resolved. I want to say it was the same day or day after the request was submitted. Thank you, Michael	Add Attachment
Teresa Hutchinson	Aug 17, 2009 12:46 PM	**This is an email** Hi Michael, Hope your doing well! We are just following up with you regarding a service request that we have for you (#33157) that was in regards to have some problems printing. Just checking to see if we can still be of help with this. If so just email me back or give us a call at 8-8925. Thanks!	Add Attachment
Adam Wehner	Aug 11, 2009 10:09 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Aug 11, 2009 10:09 AM	Called and left VM to call me back about his printing issues.	Add Attachment
Brian Berkley	Aug 10, 2009 08:58 AM	Task reassigned to Adam Wehner.	Add Attachment
Gabriel Thrash	Aug 03, 2009 02:56 PM	Connected his computer back to the printer on radar: CR Career Center. there are 2 more of the same name on klinger and bart, but they don't work. Couldn't find the printer for the two other computers. it is a Dell 1700	Add Attachment
Casey Sonflieth	Aug 03, 2009 10:50 AM	he is having trouble printing and it is giving him an error message when he tries and prints he has tried to print from word and excell too and still does not work. Phone:8-8648 Email: hamptonm@wou.edu	Add Attachment